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This course has been designed to ensure that you understand complaints handling.

Complaints Handling Awareness

SKU: Complaints Handling Awareness
  • Main points covered:

    - Explain the nature of complaints

    - List and describe the different types of complaints

    - List different complainers and how to communicate with them

    - Describe ways to resolve complaints using the LAST sequence

    - Explain the process for documenting complaints and giving feedback

    - Describe ways to build customer loyalty through effective complaint handling

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