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This course has been designed to help staff understand the need for positive communication with customers and aid in developing effective telephone skills.

Customer Service Awareness

SKU: Customer Service Awareness
  • The main points covered are:

    - Who your customers are

    - What your customers need

    - How to maintain good communication with your customers

    - To project a positive company image

    - To enhance customer service skills

    - To start and end a call with greater confidence and efficiency 

    - To be able to take clear and concise messages

    - To  be able to demonstrate positive listening and speaking techniques



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